Resolution Intelligenceβ„’ Worklog Radar

Engineer Ticket Activity & Productivity Analytics

Connected to Netenrich RI
⚑ Utilisation Horizon:
🎯 Day & Week Data (100% Accurate)
Netenrich RI User πŸ”„ Sync Live Users
From Date & Time (IST)
To Date & Time (IST)
Ticket ID(s) (Optional)
Quick Presets:
🎫 Total Tickets Worked
0
Distinct ActOns with notes by this user
⏱ Total Time Spent
0 mins
0.0 hours logged in RI
⚑ Average Time / Ticket
0 mins
Work intensity per ticket
πŸ“ Total Notes Posted
0
Work notes, internal notes & assignments
⚑ Work Utilisation %
0.00%
0 / 480 mins (Day baseline: 8h)

πŸ“‹ Worked Tickets & Actions

# Ticket ID (RI) PSA / ITSM / External ID Prio Status Partner Client / Customer Subject Time Logged Notes Count Action

No Report Loaded Yet

Select a user or team and time frame above, then click Fetch Report or press Enter.

⚑
Fetching Netenrich RI Worklog
Scanning tickets, notes, and activity logs...
Engineer
Connecting to Netenrich RI API... 0%